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Verizon Connect
A product designed to help you communicate richly and efficiently with the people who matter most.
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PROJECT DETAILS
Client: Verizon Messages
Studio: Frog Design Team
Platform: iOS / Android
UX/Creative: James Hwang
GOAL
Create a next-gen mobile messager application that engages today's high demanding user on enriched communication and integrated features to help users not to jump from application to application during the communication.
JAMES' CONTRIBUTION
UX Direction
Visual Direction
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PROBLEM
Users are using more than 2 or 3 applications consistently to communicate with friends and family daily, but some features are missing to enhance the value of communication. We need the next-gen-messaging.
Solution
One product is designed to help you communicate richly and efficiently with the people who matter most.​
The Journey
It began with messaging.
In May of 2013, Verizon with Frog Design finished a successful program with our group and began discussing the Future of Communications.
Over the next several months, we iterated on a program that would ultimately result in a 3-phased approach.
The 3-Phased Approach
A suite of products designed to help you communicate richly with the people who matter most.
After 50+ interviews and a quant survey, we identified our target audience and their needs.
Design for people who share media often, are most willing to adopt new comms apps, and highly value group communication.
Users want Verizon to make it easier for them to communicate with the people who matter most. block of excitements
we’ve documented 150+ detailed use cases across the entire product experience.
Compose new direct message wireframes (mobile)
High-fidelity design
A product designed to help you communicate richly and efficiently with the people who matter most.
